A Better Way to Predict Customer Churn and Growth
Our AI-based approach unifies all customer data and can predict in advance who is likely to churn and who is headed to success.
Recommendations based on data not opinions
Working from home has changed things
The signals you need are hidden inside systems like Salesforce, ServiceNow, Ticketing platforms, and Email, in addition to direct feedback from your team.
Finding them is painful.
Analyzing them at scale? It’s impossible.
Too many churn surprises
Difficult to maintain relationships with key decision makers
Decisions based on gut feel and intuition
Customers turning red with no warning, too many accounts in yellow, and health scoring based on criteria that are hard to pre-determine.
They discovered the only sustainable way to scale customer success is to leverage AI to predict customer churn and remove subjectivity.
- Integrates with your existing workflowWe unify data from multiple platforms and work in the background so you don’t have to change your existing tools or workflows.
- The latest in artificial intelligenceWe extract, categorize and automatically enrich your content using natural language processing AI technology to make it easy to analyze.
- Safe and secureYou data is kept separate from other customers and always encrypted. We remove all private data before we process it, and both physical and digital access are restricted.
With Involve, insights that used to be based on intuition are now validated. It’s like having a co-pilot for every account manager.
We knew there was value in the data in email, Slack and other systems, but prior to Involve it was hard to get any tangible insights.
When you add a layer of customer intelligence like Involve it makes it possible to recommend actions and proactively solve problems.