Former SAP, LinkedIn Exec Mary Poppen Joins The involve Family: Read Her Story  

involve.ai helps CS teams proactively identify risk, capture expansion opportunities, and understand overall customer sentiment.

Building a world-class community to keep your customer engaged, increase product adoption, and drive Net Revenue Retention.

We launched the Customer Intelligence Community to give our CS teams a place to seek advice, and share their creativities.

Have you ever wondered how some online communities such as Reddit, Quora, and Gain Grow Retain have such engaging members and users?

Dustin’s life changed in college when he realized his way of dealing with grief and figuring out how to respond to stress, and new...

"Always be focused on building trust with customers and delivering value. If you are successful with the value [aspect], you'll have a long

Mary Poppen Chief Strategy and Customer Officer Involve.ai participated in a virtual meet of Customer Success professionals - Success Corner

It's no secret that customer success (CS) is key to a company's success. Every organization strives to create happy and satisfied...

What if I told you that you could increase the productivity and efficiency of your Customer Success team while cutting your churn by 16%...

What is Customer Success (CS) Customer Success is an engagement strategy where companies assign a designated team to proactively explore...

If you are a sales or customer success leader, who has been fighting an uphill battle against customer churn, you are not alone. Customer...

So many customers, so little time. You have customers of a wide range and size — SMBs, Mid-Market, Enterprise, etc., but how do you...

We often talk about increasing customer retention and reducing churn. But how are you going to achieve any goal without a proper metric...

Photo by Adeolu Eletu Did you know that there’s a huge gap between good and exceptional customer service (CS)? While a good customer...

How do multi-billion-dollar companies like DocuSign continue growing sales by 30% every year? A big reason is that DocuSign has a low...

VP of Customer Success, Lucy, went into work to start her Monday with a smile. As she sat down in her office with her favorite cup of...

Customer success is a major trend in both the startup and enterprise space. Whether it’s providing customer support with a high level of...

AI’s potential to deliver on efficiency and innovation for your company is staggering. It’s no wonder that more than 70% of executives at...

Upsells and expansions are a huge part of your company’s revenue. They can also be an enormous headache to manage for both the customer...

Customer segmentation is critical to focus your efforts on maintaining and potentially growing your book of business. While each customer...