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    5 Ways involve.ai Makes CS Team Heroes
    Cathy Romero
    • 5 days ago
    • 3 min

    5 Ways involve.ai Makes CS Team Heroes

    involve.ai helps CS teams proactively identify risk, capture expansion opportunities, and understand overall customer sentiment.
    63 views0 comments
    Is Building a Community the Best Way to Drive Product Adoption?
    Karin Andersen
    • 5 days ago
    • 2 min

    Is Building a Community the Best Way to Drive Product Adoption?

    Building a world-class community to keep your customer engaged, increase product adoption, and drive Net Revenue Retention.
    153 views0 comments
    The Customer Intelligence Community is Here
    Brigid Colver
    • May 9
    • 3 min

    The Customer Intelligence Community is Here

    We launched the Customer Intelligence Community to give our CS teams a place to seek advice, and share their creativities.
    331 views0 comments
    Improve Your Brand Loyalty with Online Community
    Kent Dong
    • Apr 29
    • 1 min

    Improve Your Brand Loyalty with Online Community

    Have you ever wondered how some online communities such as Reddit, Quora, and Gain Grow Retain have such engaging members and users?
    121 views0 comments
    Retention Strategies from the Top 1% of the Industry with Dustin Whitehead
    Kent Dong
    • Apr 20
    • 1 min

    Retention Strategies from the Top 1% of the Industry with Dustin Whitehead

    Dustin’s life changed in college when he realized his way of dealing with grief and figuring out how to respond to stress, and new...
    58 views0 comments
    Becoming the Top 25 Most Influential Customer Leader with Ziv Peled
    Kent Dong
    • Apr 14
    • 1 min

    Becoming the Top 25 Most Influential Customer Leader with Ziv Peled

    "Always be focused on building trust with customers and delivering value. If you are successful with the value [aspect], you'll have a long
    36 views0 comments
    Data-driven AI helps Customer Success Leaders avoid unexpected churn
    Shashi Bellamkonda
    • Mar 24
    • 7 min

    Data-driven AI helps Customer Success Leaders avoid unexpected churn

    Mary Poppen Chief Strategy and Customer Officer Involve.ai participated in a virtual meet of Customer Success professionals - Success Corner
    34 views0 comments
    Customer Success: What, Why, How, Who?
    Gaurav Bhattacharya
    • Jan 14
    • 3 min

    Customer Success: What, Why, How, Who?

    It's no secret that customer success (CS) is key to a company's success. Every organization strives to create happy and satisfied...
    174 views0 comments
    Maximize Revenue Growth with Actionable Insights
    Kent Dong
    • Sep 17, 2021
    • 2 min

    Maximize Revenue Growth with Actionable Insights

    What if I told you that you could increase the productivity and efficiency of your Customer Success team while cutting your churn by 16%...
    139 views0 comments
    Everything You Need to Know About Customer Success
    Kent Dong
    • Sep 1, 2021
    • 3 min

    Everything You Need to Know About Customer Success

    What is Customer Success (CS) Customer Success is an engagement strategy where companies assign a designated team to proactively explore...
    214 views0 comments
    4 Tips to Reduce Customer Churn
    Kent Dong
    • Aug 4, 2021
    • 3 min

    4 Tips to Reduce Customer Churn

    If you are a sales or customer success leader, who has been fighting an uphill battle against customer churn, you are not alone. Customer...
    124 views0 comments
    Market Segmentation: Best Practices for SMB, Enterprise and Strategic Customers
    Gaurav Bhattacharya
    • Aug 4, 2021
    • 1 min

    Market Segmentation: Best Practices for SMB, Enterprise and Strategic Customers

    So many customers, so little time. You have customers of a wide range and size — SMBs, Mid-Market, Enterprise, etc., but how do you...
    69 views0 comments
    5 Powerful Customer Retention Metrics For Every Account Manager
    Kent Dong
    • Jul 22, 2021
    • 3 min

    5 Powerful Customer Retention Metrics For Every Account Manager

    We often talk about increasing customer retention and reducing churn. But how are you going to achieve any goal without a proper metric...
    152 views0 comments
    Deliver Exceptional Customer Service in 4 Effective Ways
    Kent Dong
    • Jul 22, 2021
    • 4 min

    Deliver Exceptional Customer Service in 4 Effective Ways

    Photo by Adeolu Eletu Did you know that there’s a huge gap between good and exceptional customer service (CS)? While a good customer...
    63 views0 comments
    Customer Success: The Best Strategy to Reduce Churn
    Kent Dong
    • Jul 22, 2021
    • 4 min

    Customer Success: The Best Strategy to Reduce Churn

    How do multi-billion-dollar companies like DocuSign continue growing sales by 30% every year? A big reason is that DocuSign has a low...
    97 views0 comments
    The Ultimate Guide to Customer Health You Ever Need
    Kent Dong
    • Jul 22, 2021
    • 4 min

    The Ultimate Guide to Customer Health You Ever Need

    VP of Customer Success, Lucy, went into work to start her Monday with a smile. As she sat down in her office with her favorite cup of...
    185 views0 comments
    A Customer Success Playbook in 5 minutes or Less
    Gaurav Bhattacharya
    • Jul 22, 2021
    • 4 min

    A Customer Success Playbook in 5 minutes or Less

    Customer success is a major trend in both the startup and enterprise space. Whether it’s providing customer support with a high level of...
    122 views0 comments
    3 Reasons Why AI Is the Biggest Opportunity in Customer Success
    Gaurav Bhattacharya
    • Jul 22, 2021
    • 3 min

    3 Reasons Why AI Is the Biggest Opportunity in Customer Success

    AI’s potential to deliver on efficiency and innovation for your company is staggering. It’s no wonder that more than 70% of executives at...
    77 views0 comments
    Why the Customer Success Team Should Own Upsells and Expansions
    Gaurav Bhattacharya
    • Jul 22, 2021
    • 2 min

    Why the Customer Success Team Should Own Upsells and Expansions

    Upsells and expansions are a huge part of your company’s revenue. They can also be an enormous headache to manage for both the customer...
    56 views0 comments
    Customer Segmentation: You need it and you should want it.
    Gaurav Bhattacharya
    • Jul 22, 2021
    • 2 min

    Customer Segmentation: You need it and you should want it.

    Customer segmentation is critical to focus your efforts on maintaining and potentially growing your book of business. While each customer...
    89 views0 comments
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