Cathy Romero5 days ago3 min5 Ways involve.ai Makes CS Team Heroesinvolve.ai helps CS teams proactively identify risk, capture expansion opportunities, and understand overall customer sentiment.
Karin Andersen5 days ago2 minIs Building a Community the Best Way to Drive Product Adoption?Building a world-class community to keep your customer engaged, increase product adoption, and drive Net Revenue Retention.
Brigid ColverMay 93 minThe Customer Intelligence Community is HereWe launched the Customer Intelligence Community to give our CS teams a place to seek advice, and share their creativities.
Kent DongApr 291 minImprove Your Brand Loyalty with Online CommunityHave you ever wondered how some online communities such as Reddit, Quora, and Gain Grow Retain have such engaging members and users?
Kent DongApr 201 minRetention Strategies from the Top 1% of the Industry with Dustin WhiteheadDustin’s life changed in college when he realized his way of dealing with grief and figuring out how to respond to stress, and new...
Kent DongApr 141 minBecoming the Top 25 Most Influential Customer Leader with Ziv Peled "Always be focused on building trust with customers and delivering value. If you are successful with the value [aspect], you'll have a long
Shashi BellamkondaMar 247 minData-driven AI helps Customer Success Leaders avoid unexpected churnMary Poppen Chief Strategy and Customer Officer Involve.ai participated in a virtual meet of Customer Success professionals - Success Corner
Gaurav BhattacharyaJan 143 minCustomer Success: What, Why, How, Who?It's no secret that customer success (CS) is key to a company's success. Every organization strives to create happy and satisfied...
Kent DongSep 17, 20212 minMaximize Revenue Growth with Actionable Insights What if I told you that you could increase the productivity and efficiency of your Customer Success team while cutting your churn by 16%...
Kent DongSep 1, 20213 minEverything You Need to Know About Customer SuccessWhat is Customer Success (CS) Customer Success is an engagement strategy where companies assign a designated team to proactively explore...
Kent DongAug 4, 20213 min4 Tips to Reduce Customer Churn If you are a sales or customer success leader, who has been fighting an uphill battle against customer churn, you are not alone. Customer...
Gaurav BhattacharyaAug 4, 20211 minMarket Segmentation: Best Practices for SMB, Enterprise and Strategic CustomersSo many customers, so little time. You have customers of a wide range and size — SMBs, Mid-Market, Enterprise, etc., but how do you...
Kent DongJul 22, 20213 min5 Powerful Customer Retention Metrics For Every Account ManagerWe often talk about increasing customer retention and reducing churn. But how are you going to achieve any goal without a proper metric...
Kent DongJul 22, 20214 minDeliver Exceptional Customer Service in 4 Effective WaysPhoto by Adeolu Eletu Did you know that there’s a huge gap between good and exceptional customer service (CS)? While a good customer...
Kent DongJul 22, 20214 minCustomer Success: The Best Strategy to Reduce ChurnHow do multi-billion-dollar companies like DocuSign continue growing sales by 30% every year? A big reason is that DocuSign has a low...
Kent DongJul 22, 20214 minThe Ultimate Guide to Customer Health You Ever NeedVP of Customer Success, Lucy, went into work to start her Monday with a smile. As she sat down in her office with her favorite cup of...
Gaurav BhattacharyaJul 22, 20214 minA Customer Success Playbook in 5 minutes or LessCustomer success is a major trend in both the startup and enterprise space. Whether it’s providing customer support with a high level of...
Gaurav BhattacharyaJul 22, 20213 min3 Reasons Why AI Is the Biggest Opportunity in Customer SuccessAI’s potential to deliver on efficiency and innovation for your company is staggering. It’s no wonder that more than 70% of executives at...
Gaurav BhattacharyaJul 22, 20212 minWhy the Customer Success Team Should Own Upsells and ExpansionsUpsells and expansions are a huge part of your company’s revenue. They can also be an enormous headache to manage for both the customer...
Gaurav BhattacharyaJul 22, 20212 minCustomer Segmentation: You need it and you should want it.Customer segmentation is critical to focus your efforts on maintaining and potentially growing your book of business. While each customer...