Saumya BhatnagarSep 8, 20221 minMyth Busters: The Dark Side of High Email interactionWe've all been there. We see a high interaction metric that looks great on paper, and we immediately start patting ourselves on the back....
Saumya BhatnagarSep 1, 20222 minMyth Busters: Why leaders should love high support ticketsWhen there are high support tickets in any organization, it is always a cause for concern amongst leaders. It makes us believe the...
Saumya BhatnagarAug 25, 20222 minMyth Busters: Net Promoter Score is BrokenThe Net Promoter Score (NPS) has been a popular metric for gauging customer loyalty and intent for over a decade now. Top Revenue Leaders...
Saumya BhatnagarAug 25, 20221 minIntroducing Myth Busters: Gut Opinions vs Data SeriesHello! Welcome to the data-driven myth-busting world where we will tackle one misconception about Net Revenue Retention at a time. You...