Insights

Myth Busters: The Dark Side of High Email interaction

We've all been there. We see a high interaction metric that looks great on paper, and we immediately start patting ourselves on the back....

Myth Busters: Why leaders should love high support tickets

When there are high support tickets in any organization, it is always a cause for concern amongst leaders. It makes us believe the...

Myth Busters: Net Promoter Score is Broken

The Net Promoter Score (NPS) has been a popular metric for gauging customer loyalty and intent for over a decade now. Top Revenue Leaders...

Introducing Myth Busters: Gut Opinions vs Data Series

Hello! Welcome to the data-driven myth-busting world where we will tackle one misconception about Net Revenue Retention at a time. You...