Holding onto a Vision to Build a Legacy: Growth Stories
Paul's experiences growing up and ability to connect with and help others have propelled him to build his vision and cement his legacy.
Karin Andersen
- Aug 25
- 3 min
(webinar recap) Increase Customer Revenue Using Post-Sale Customer Insights
A webinar with Gaurav & Mary to discuss how CROs & COOs use post-sale customer insights to capitalize on overlooked upsell opportunities.
55 views0 comments
Karin Andersen
- Aug 25
- 2 min
A Pioneer of Customer Intelligence and Industry Impacter: Growth Stories Podcast
Mary knew some day we'd predict what the key drivers for upsell, churn, and expansion would be, and she was right! So, what's next?
31 views0 comments
Karin Andersen
- Jul 26
- 2 min
How C-Level Executives Use Customer Intelligence & Machine Learning with Human Creativity
Christina Augustine, Bloomreach COO, is eager to walk us through her learnings of combining technology with BI, ML, and human creativity.
388 views0 comments
Karin Andersen
- Jul 19
- 3 min
(webinar recap) Strategies to Combat the Economic Downturn
The recession is on everyone's minds, so we're so excited to shed light on forward-thinking strategies to combat what may lie ahead!
92 views0 comments
Karin Andersen
- Jul 14
- 2 min
Top Three Growth Stories Episodes
We've released 15 Growth Stories episodes already! You won't believe who we have lined up - we can't wait to share more!
28 views0 comments
Karin Andersen
- Jul 11
- 2 min
Adapting to the Changing Market: CS/CX Strategies to Consider
On the precipice of a looming economic transition, we're staring at the likelihood of another recession. How do we prepare for what’s next?
225 views0 comments
Karin Andersen
- Jul 5
- 2 min
(webinar recap) Get Ahead of Changing Markets: Gut Instinct vs. AI
How do we define market changes that impact our customers? There are many factors, but in the ever-changing market of today, we must...
392 views0 comments
Karin Andersen
- Jun 23
- 1 min
CI Round Table: Strengthen Your Business For An Economic Downturn
Join Mary Poppen and Shashi Bellamkonda as they discuss two important questions on everyone's mind with the looming recession.
30 views0 comments
Karin Andersen
- Jun 7
- 2 min
(webinar recap) A Recipe for High Retention: Personalized and Frictionless
As we produce more ways to engage with our customers, it sometimes becomes disjointed. New channels make it harder to deliver consistent..
146 views0 comments
Karin Andersen
- Jun 1
- 1 min
Leading with Confidence: Karla Valdespino's Story
In this Growth Stories episode, Karla offers supreme advice: "You only fail if you don't try again and don't learn a lesson from it..."
33 views0 comments
Karin Andersen
- May 24
- 2 min
How to Keep Your Customers Hooked with Compelling Brand Stories
Raj Khera, MoreBusiness.com, joined our bi-weekly webinar to discuss why storytelling matters.
175 views0 comments
Karina Alcantara
- May 16
- 1 min
Stories That Turn Churning Clients Into Raving Fans
Live Webinar with Raj Khera, Managing Partner at morebusiness.com, who will be sharing his proven and research-backed tips on telling storie
119 views0 comments
Cathy Romero
- May 11
- 3 min
5 Ways involve.ai Makes CS Team Heroes
involve.ai helps CS teams proactively identify risk, capture expansion opportunities, and understand overall customer sentiment.
98 views0 comments
Kent Dong
- Apr 29
- 1 min
Improve Your Brand Loyalty with Online Community
Have you ever wondered how some online communities such as Reddit, Quora, and Gain Grow Retain have such engaging members and users?
137 views0 comments
Kent Dong
- Apr 20
- 1 min
Retention Strategies from the Top 1% of the Industry with Dustin Whitehead
Dustin’s life changed in college when he realized his way of dealing with grief and figuring out how to respond to stress, and new...
70 views0 comments
Shashi Bellamkonda
- Mar 24
- 7 min
Data-driven AI helps Customer Success Leaders avoid unexpected churn
Mary Poppen Chief Strategy and Customer Officer Involve.ai participated in a virtual meet of Customer Success professionals - Success Corner
57 views0 comments
Kent Dong
- Jan 7
- 3 min
4 Proven Strategies to Reduce Churn (in 2022)
Customer churn is one of the most expensive problems in the online economy, with nearly $4 trillion lost globally due to customer churn...
334 views0 comments
Kent Dong
- Sep 1, 2021
- 3 min
Everything You Need to Know About Customer Success
What is Customer Success (CS) Customer Success is an engagement strategy where companies assign a designated team to proactively explore...
387 views0 comments
Kent Dong
- Aug 4, 2021
- 3 min
4 Tips to Reduce Customer Churn
If you are a sales or customer success leader, who has been fighting an uphill battle against customer churn, you are not alone. Customer...
142 views0 comments