Karina Alcantara8 hours ago1 minHow to Tell a Compelling Brand StoryLive Webinar with Raj Khera, Managing Partner at morebusiness.com, who will be sharing his proven and research-backed tips on telling storie
Karin Andersen5 days ago1 minCreative Advice for Founders with Mike WhitmireGrowth Stories Podcast episode featuring Mike Whitmire, CEO and Co-Founder at FloQast.
Cathy Romero5 days ago3 min5 Ways involve.ai Makes CS Team Heroesinvolve.ai helps CS teams proactively identify risk, capture expansion opportunities, and understand overall customer sentiment.
Kent DongApr 291 minImprove Your Brand Loyalty with Online CommunityHave you ever wondered how some online communities such as Reddit, Quora, and Gain Grow Retain have such engaging members and users?
Kent DongApr 262 minIncrease Retention and Company Valuation with Customer-led Growth(webinar recap)Customer-led growth is an operating model where everyone in the company is obsessed with customer value.
Kent DongApr 131 minHow to Grow Net Revenue Retention with Adam Houghton"Net Revenue Retention (NRR) is a big North Star metric for SaaS and you should be obsessed with it" - Adam Houghton.
Shashi BellamkondaMar 247 minData-driven AI helps Customer Success Leaders avoid unexpected churnMary Poppen Chief Strategy and Customer Officer Involve.ai participated in a virtual meet of Customer Success professionals - Success Corner
Kent DongOct 19, 20214 min5 Ways Customer Intelligence (CI) Will Accelerate Your Revenue GrowthImagine you are reviewing the sales pipeline. The end of the quarter is only 2 weeks away, but you are nowhere close to your revenue...
Kent DongSep 17, 20212 minMaximize Revenue Growth with Actionable Insights What if I told you that you could increase the productivity and efficiency of your Customer Success team while cutting your churn by 16%...
Kent DongSep 1, 20213 minEverything You Need to Know About Customer SuccessWhat is Customer Success (CS) Customer Success is an engagement strategy where companies assign a designated team to proactively explore...
Kent DongAug 4, 20213 min3 Reasons Why AI Is the Biggest Opportunity in Customer ExperienceAI's potential to deliver on efficiency and innovation for your company is staggering. It's no wonder that more than 70% of executives at...
Gaurav BhattacharyaJul 22, 20214 minA Customer Success Playbook in 5 minutes or LessCustomer success is a major trend in both the startup and enterprise space. Whether it’s providing customer support with a high level of...
Gaurav BhattacharyaJul 22, 20212 minWhy the Customer Success Team Should Own Upsells and ExpansionsUpsells and expansions are a huge part of your company’s revenue. They can also be an enormous headache to manage for both the customer...