Normalization - How involve.ai scores your customer data as Low, Medium, or High
Overview Normalization is the mathematical process of grouping data in a way that compares apples to apples. Involve.ai uses it to...
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Gaurav Bhattacharya
- Mar 30
- 2 min
How we test accuracy and performance
Our AI predicts customer behavior with greater than 90% accuracy. How do we know? We test and measure the performance of our models...
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Gaurav Bhattacharya
- Mar 30
- 1 min
Onboarding & Project Plan Timeline
What's required to set up your involve.ai data to get your AI insights and customer signals? Take a look at the typical project timeline...
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Gaurav Bhattacharya
- Mar 9
- 2 min
New Feature Alert: Outcomes > Health Scores
Data-driven outcomes vs health scores
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Gaurav Bhattacharya
- Feb 7
- 2 min
Smartflows: Use Cases
Smartflows is involve.ai’s data automation tool, so that CSMs and Account Managers have one less thing to monitor. All users will be able...
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Gaurav Bhattacharya
- Feb 7
- 2 min
Time is Precious - Use Data to Prioritize it.
Whether it’s because of a move toward more of a “tech-touch” model, a long-tail business model, or a simple matter of being...
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Gaurav Bhattacharya
- Feb 7
- 2 min
The Data-driven Future of Customer Journey Mapping
Customer journeys aren’t new Customer journey mapping has been a staple of successful CS and CX programs for many years. Well-documented...
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Gaurav Bhattacharya
- Feb 7
- 2 min
Identify and Reverse the Risk of Churn
For VPs of Customer Success, CSMs, Account Managers, Support Representatives, or any number of customer-facing roles, identifying...
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Saumya Bhatnagar
- Feb 6
- 2 min
Use Your Data to Impact Customer Onboarding
Customer Intelligence means so much more than identifying at-risk accounts or opportunities. Deriving insights from customer data allows...
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Gaurav Bhattacharya
- Feb 6
- 1 min
Updating Your Notification Settings
1. Login to your involve.ai account 2. Click your avatar on the top right, then click Settings 3. Select Notifications on the left side...
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Saumya Bhatnagar
- Feb 6
- 1 min
Reset or Change your involve.ai Password
You must have an existing account on Involve.ai in order to change or reset your password. If you do not have an account, please reach...
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Gaurav Bhattacharya
- Feb 5
- 1 min
Health Score Ingredients overview
About Health Score Ingredients See how your organization’s KPI’s uniquely impact health scores Health Score Ingredients shows you how...
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Gaurav Bhattacharya
- Feb 4
- 1 min
Customer Intelligence 101 - What's in it for me?
What is involve.ai? Involve.ai is an early warning platform that first shows you all customers data in a single view. It lets you know...
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Gaurav Bhattacharya
- Nov 1, 2022
- 3 min
Smartflows
Smartflows is automation for your data. These days, it feels like every program, software, or service, needs some form of automated...
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Gaurav Bhattacharya
- May 9, 2022
- 3 min
Workspaces
Quick Links: What are Workspaces? How to Use Workspaces Workspace Uses & Examples How to Use Workspace Templates How to Use Note...
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Hardika Narula
- May 2, 2022
- 1 min
How involve.ai generates Suggestions / Insights
Automated customer health scores are valuable, of course, but once you know a customer’s status, what do you do with it? “Great you’ve...
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