Normalization - How involve.ai scores your customer data as Low, Medium, or High
Overview Normalization is the mathematical process of grouping data in a way that compares apples to apples. Involve.ai uses it to...
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Talal Alqadi
- 1 hour ago
- 2 min
How we test accuracy and performance
Our AI predicts customer behavior with greater than 90% accuracy. How do we know? We test and measure the performance of our models...
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Cathy Romero
- 1 hour ago
- 1 min
Onboarding & Project Plan Timeline
What's required to set up your involve.ai data to get your AI insights and customer signals? Take a look at the typical project timeline...
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Cathy Romero
- Mar 9
- 2 min
New Feature Alert: Outcomes > Health Scores
Data-driven outcomes vs health scores
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Gaurav Bhattacharya
- Feb 7
- 2 min
GROW - Your Daily Guide to Using involve.ai
Your organization rolled out involve.ai -- now what? While every team has unique data-driven strategies, starting each day with this...
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Gaurav Bhattacharya
- Feb 7
- 2 min
Time is Precious - Use Data to Prioritize it.
Whether it’s because of a move toward more of a “tech-touch” model, a long-tail business model, or a simple matter of being...
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Gaurav Bhattacharya
- Feb 7
- 2 min
The Data-driven Future of Customer Journey Mapping
Customer journeys aren’t new Customer journey mapping has been a staple of successful CS and CX programs for many years. Well-documented...
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Gaurav Bhattacharya
- Feb 7
- 2 min
Identify and Reverse the Risk of Churn
For VPs of Customer Success, CSMs, Account Managers, Support Representatives, or any number of customer-facing roles, identifying...
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Saumya Bhatnagar
- Feb 6
- 2 min
Use Your Data to Impact Customer Onboarding
Customer Intelligence means so much more than identifying at-risk accounts or opportunities. Deriving insights from customer data allows...
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Gaurav Bhattacharya
- Feb 6
- 1 min
Updating Your Notification Settings
1. Login to your involve.ai account 2. Click your avatar on the top right, then click Settings 3. Select Notifications on the left side...
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Saumya Bhatnagar
- Feb 6
- 1 min
Reset or Change your involve.ai Password
You must have an existing account on Involve.ai in order to change or reset your password. If you do not have an account, please reach...
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Gaurav Bhattacharya
- Feb 5
- 1 min
Health Score Ingredients overview
About Health Score Ingredients See how your organization’s KPI’s uniquely impact health scores Health Score Ingredients shows you how...
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