CUSTOMERS
Your customer success is our customer success
We're dedicated to supercharging your team with AI, so they can focus on what matters — going above and beyond for your clients.
Onboarding is a breeze, and teams love Involve.ai:
CSAT of 97%+
NPS of 78
Our NPS is +36 points over the average B2B software NPS of 42.
Onboard in under
one week
We have 99%+ of team members onboarding in 5.6 days.
Unlimited training
and support
Teams typically are fully running after one quick session
Return on investment
16%
Average churn reduction of 16%, which translates to $44M in life time customer revenue.
11%
Increase in company valuation with increase in net retention
12%
Help customers find expansion opportunity worth 12% of their renewal base
$840M
Total Churn Prevented
$440M
Total Expansion Growth
An Online Visibility Management Platform uses involve.ai to do a retro analysis of 66,000 customers to always figure out which KPI’s cause churn. They found when projects go from 5-3 and usage drops by 34%, there is a 95% of churn risk.
A Labor Market Analytics Tool uses involve.ai to monitor customer health, create weekly team reports, quarterly exec and board reports on what churn risk and expansion opportunities are, and predictions for next quarter.
"Customers are like snowflakes, they are all unique. From company culture to business strategy to maturity of processes and more, they all have different outcome expectations at any given time.Involve.ai helps CSMs pinpoint every customer's unique needs for current and future value delivery. Simply put, Involve.ai helps you deliver an amazing experience to your customers so that they can deliver an amazing experience to their customers.What Involve.ai is doing is game-changing for the Customer Success community!"
Mary Poppen | Chief Customer Officer | Glint, at LinkedIn
“involve.ai is an innovative platform that is creating the future of customer success: predictive insights derived from all of our customer data. Their early warning dashboard is incredibly intuitive and has helped us to considerably bolster our customer retention and growth.”
Dave Williams | VP of Customer Success | Emsi
We support customers of any size:
We are enterprise-ready
Access Controls
Admins can restrict access so customer data insights are limited to users with a need to access.
Scalability and Uptime
Our dynamic servers scale as needed and we have a at least 99.5% uptime to-date, so you can count on involve.ai to be available when you need it.
Single Sign On
Enable single sign on to manage access and security from a centralized login infrastructure.
Scalability and Uptime
See a detailed audit trail for every activity as needed, to ensure your data is being accessed according to company policy.
SOC 2 Certified
involve.ai achieves key compliance controls and objects to ensure the security, confidentiality, and privacy of your data.