4 Astonishing Customer Success Statistics That Will Blow Your Mind
In today's fast-paced business world, customer success has become more important than ever before. But just how vital is it for a company's growth and success? These five statistics will give you a glimpse into the impact of customer success on the modern business world.
In another study by Walker, it was found that by 2020, customer experience will overtake price and product as the key brand differentiator.
In a survey by Gartner, it was found that 81% of companies expect to compete mostly on the basis of customer experience.
A study by Invesp found that it's up to 25 times more expensive to acquire a new customer than it is to retain an existing one.
And finally, a study by The Temkin Group found that companies that excel at customer experience see a revenue growth rate that is almost 4 times higher than those that don't.
These statistics make it clear that customer success should be a top priority for any modern business looking to succeed. By focusing on customer retention, experience, and satisfaction, a company can not only improve their bottom line but also set themselves apart from their competitors.