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4 Astonishing Customer Success Statistics That Will Blow Your Mind

In today's fast-paced business world, customer success has become more important than ever before. But just how vital is it for a company's growth and success? These five statistics will give you a glimpse into the impact of customer success on the modern business world.

  • In another study by Walker, it was found that by 2020, customer experience will overtake price and product as the key brand differentiator.

  • In a survey by Gartner, it was found that 81% of companies expect to compete mostly on the basis of customer experience.

  • A study by Invesp found that it's up to 25 times more expensive to acquire a new customer than it is to retain an existing one.

  • And finally, a study by The Temkin Group found that companies that excel at customer experience see a revenue growth rate that is almost 4 times higher than those that don't.

These statistics make it clear that customer success should be a top priority for any modern business looking to succeed. By focusing on customer retention, experience, and satisfaction, a company can not only improve their bottom line but also set themselves apart from their competitors.



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