top of page

What's Left Unsaid: What Do Customers REALLY Think?

Updated: Jun 16, 2022

Are your customers truly happy or do they just want to get the conversation over with?

Analytics and data give us insights into what customers need and how they use our products, but to understand WHY... the best bet is to have conversations with them.

To help teams facilitate strategic customer conversations and improve retention, we have invited Bob London, founder and CEO of Chief Listening Officers, to speak on this topic.

Bob has conducted nearly 2,600 customer discovery conversations with B2B SaaS companies and developed a series of disruptive questions and deep listening techniques that helped many teams turn churning customers into loyal fans.

Join our live webinar with Bob London to learn

  • How to get customers open up like never before

  • 3 effective ways to mute your inner dialogs

  • How to ACE every customer interaction using the RAD method

  • Tips on listening between the lines to truly understand their perspective


About Our Speakers

Bob London, founder and CEO of Chief Listening Officers, teaches customer-facing teams how to use Radically Authentic Discovery (RAD) to have more strategic, insightful conversations with their customers and prospects. RAD features a series of bold, disruptive questions and deep listening techniques, developed based on Bob's experience conducting nearly 2,600 customer discovery conversations.

He is also a regular and passionate writer and speaker on the topic of listening to customers, and his work and writing have been featured in the Wall Street Journal, The Washington Post, Forbes, the Miami Herald, USA Today, Inc. Magazine, and The Washington Business Journal.

Shashi Bellamkonda is the VP of Marketing at He is known by many as the “social media swami”, and is a marketing leader who has worked with many entrepreneurs and local businesses and taught Digital Marketing Strategy and Marketing Analytics at Georgetown University as an adjunct professor. Shashi has been called the most customer-obsessed marketing leader and continues to educate himself on technology.


Recent Posts

See All

How we test accuracy and performance

Our AI predicts customer behavior with greater than 90% accuracy. How do we know? We test and measure the performance of our models regularly, in a variety of ways. Model training test accuracy - 94


bottom of page