Updated: Aug 30
The amazing Margo Martin, Group VP of Customer Success at Deltek, joins us during this episode of Growth Stories! Margo discusses how she took a career risk by leaving Law School for accounting, and how that evolved into leading a team of 400+ CS champs globally today.
Margo shares captivating advice on embracing Customer Success - having to look at more than just NRR, ARR, and all the metrics. The key is to make sure your customers are successful.
The ubiquitous imposter syndrome hits everyone at some point, and Margo encourages us with advice on batting back, not saying no to opportunities, and how to be a risk taker. Be sure to watch the entire episode packed full of wisdom! You can also listen to this episode on your favorite podcast platform, linked below.
As Deltek's Group Vice President of Customer Success, Margo Martin is responsible for all of Deltek's customer success, enablement and experience teams. Margo leads the company's global customer success strategy which includes driving product training and adoption while delivering a world-class experience for Deltek’s growing customer base. Margo is a graduate of San Diego State University with a Bachelor of Science degree in Accounting. She is an active member in the Technology Services Industry Association (TSIA), the National Association of Professional Women (NAPW) and American Society of Women Accountants (ASWA). She also plays an active role in the Women@Deltek program, which fosters a network of colleagues and resources to promote the advancement of women throughout the organization.
involve.ai is an early warning system, like a credit score for revenue retention, that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.