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Customer Intelligence 101 - What's in it for me?

Updated: Apr 18, 2023

What is is an early warning platform that first shows you all customers data in a single view. It lets you know which customers are healthy or at risk, and why, based on an analysis of their data. This will help YOU prioritize your book of business and take targeted actions. It also takes the guesswork out of relationship management, saving you time, by automating Customer Intelligence.

What is Customer Intelligence?

Customer Intelligence is the analysis of all customer behaviors, words, and interactions to understand and predict customer health. It’s taking customer knowledge one step further, by making the things you know about each customer actionable.

How Customer Intelligence can help you succeed.

Understanding your customers holistically in this way will help you predict which customers are in need of outreach, confidently lead proactive conversations with them, reach out early with prescriptive advice, and deliver personalized plays, while still doing so at scale.

In short, using daily helps you determine the right actions to take for the right customers at the right times.


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How we test accuracy and performance

Our AI predicts customer behavior with greater than 90% accuracy. How do we know? We test and measure the performance of our models regularly, in a variety of ways. Model training test accuracy - 94

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