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"Customer Success vs. Customer Service: What's the Difference?"

While customer success and customer service are often used interchangeably, there are some key differences between the two.

Customer service refers to the support provided to customers after they have purchased a product or service. This might include answering questions, resolving issues, or providing technical support.

Customer success, on the other hand, refers to the efforts a company makes to ensure that its customers are successful in achieving their goals with the company's products or services. This might include providing training, support, and resources to help customers get the most value out of the product.

In short, customer service focuses on addressing the needs of customers after the point of purchase, while customer success focuses on helping customers achieve their goals with a product or service.


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