Establishing a CS Framework and Leading with Intelligence: Growth Stories Podcast

Updated: Aug 30


Throughout Peter Armaly’s career, Peter has found that being eager to learn while understanding the challenges that the world is facing will present opportunities for you. Peter’s ability to empathize with others and assist with their successes can be attributed to the impact of his father’s generosity and the impression that left on Peter growing up.


In this Growth Stories episode, Peter hypothesizes on the future of Customer Success, and what it could look like if it wasn’t a formal function but instead something that happened automatically.


Don’t miss this episode and be sure to subscribe to the Growth Stories podcast on your favorite podcast platform!


Peter Armaly is the Vice President of Customer Success at ESG and in that role is focused on evolving and expanding the business and on advising client leaders and teams on best practices for all aspects of Customer Success and customer engagement. Peter is a well-known industry researcher, writer, and speaker with deep and extensive experience in Customer Success organizational leadership, enablement and the design and delivery of Voice of the Customer programs over the last 15 years. In addition to his ESG leadership role, Peter is a Customer Success Advisor for Proof Analytics, a predictive marketing analytics software firm, serves on the Advisory Council for the Customer Experience Program at The George Washington University School of Business in Washington, D.C., has been a guest lecturer for the University of San Francisco Customer Success MBA program, and is a regular speaker on a monthly webinar series organized and facilitated by Practical CSM, a Customer Success education and training services provider. Finally, Peter has co-authored a report available on Amazon called Customer Success Attitudes to Training, Certification & CPD 2020/2021.


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