In this webinar, Mary Poppen and Shashi Bellamkonda identified
5 leading indicators for Upsell Revenues:
Time to Expected Value (not First Value)
Product Adoption Trends
Support Volume + severity
Referenceability
Personalization
And, how companies can leverage data to prevent churn early:
Bring all your customer data together to uncover actionable insights
Use the power of data science and AI to correlate all the signals
Identify your unique customer story to differentiate your value proposition
Personalize each customer’s experience and results to accelerate your land and expand opportunities
When you get bad news (like churn risk) early, there is time to turn it into good news!
About Our Speakers
Mary Poppen is the Chief Strategy and Customer Officer at involve.ai. She is responsible for driving the Customer Intelligence category in the market. Mary is building a world-class delivery team focused on helping companies leverage the power of Artificial Intelligence (AI) to become customer-centric.
Shashi Bellamkonda is the VP of Marketing at involve.ai. He is known by many as the “social media swami”, is a marketing leader who has worked with many entrepreneurs and local businesses and taught Digital Marketing Strategy and Marketing Analytics at Georgetown University as an adjunct professor. Shashi has been called the most customer-obsessed marketing leader and continues to educate himself on technology.