Health scores are guides, not grades
In a society where we’ve been socialized by report cards from a young age, it makes to think of customer health scores as a grade of one's work with those customers.
But in reality, there are so many underlying factors that impact customer health.
It's essential to see unbiased, automated health scores objectively as starting points for collaborative action, not as a reflection of CSM or Account Managers' efforts.
Read the first-person account in our community.