"Net Revenue Retention (NRR) is a big North Star metric for SaaS and you should be obsessed with it" - Adam Houghton.
Adam Houghton is a Customer Success Strategy and Operations leader with 20 years of experience building and scaling pre-and post-sales teams focused on driving retention, net revenue growth, adoption, and operational excellence.
In this episode, Adam shared his career journey from teaching in South Korea to becoming Vice President of Customer Success at Klue and a thought leader in the space.