Measuring and tracking customer success is essential for the success of any business. By monitoring key metrics and gathering customer feedback, businesses can identify areas for improvement and make informed decisions about how to best support their customers.
So, how can you measure and track customer success in your business? Here are a few key metrics to consider:
Customer retention rate: Tracking the percentage of customers who continue to use your product or service over time can give you a sense of the effectiveness of your customer success efforts.
Customer lifetime value (CLV): CLV measures the total value a customer is expected to bring to your business over the course of their relationship
If you’re looking for experts in this space, schedule a time to speak with us today involve.ai.