Have you ever wondered how branded online communities engage members and users?
And how can companies leverage those communities to better user experience, increase customer retention, and drive revenue growth?
Join our session with Brigid Colver - Senior Community Manager at involve.ai, and Joe Huber - Consultant and Former Customer Community Strategist at Sprout Social to explore the steps needed to build your online community into an exceptional retention machine.
Discover:
How a community can support your company's goals
Three ways to align cross-functionally to optimize your community
Best practices around community engagement
How communities are shaping the future
If you can’t make the webinar, you can still register, and we will send you the recording. Watch at a time convenient for you!
About Our Speakers
Brigid Colver has worked in Customer Success for almost ten years, building resources and channels to support customers at SaaS companies like SAP, Glint, LinkedIn, and now Involve.ai. She enjoys celebrating customer stories and bringing clients together, but also sees community as an essential delivery channel for customer resources and support.
Shashi Bellamkonda is the VP of Marketing at involve.ai. He is known by many as the “social media swami”, and is a marketing leader who has worked with many entrepreneurs and local businesses and taught Digital Marketing Strategy and Marketing Analytics at Georgetown University as an adjunct professor. Shashi has been called the most customer-obsessed marketing leader and continues to educate himself on technology.