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Leadership Lessons from Garages to Greens - Growth Stories Podcast

Updated: Jul 21, 2022

We are thrilled to host Nick Mehta, CEO of Gainsight, on the Growth Stories podcast today! Nick's perspective is especially insightful, and he shares stories on Customer Success and how it's changing from just a function to an all-out company strategy.

Nick took up golfing during the pandemic, and relates playing golf to focusing on the things you are in control of, rather than spending your energy worrying about things you can’t control. Nick says the book The Hard Thing About Hard Things by Ben Horowitz is one of the best books you can read as a leader.

This episode will have you hooked by Nick’s first story - stick around to learn more about becoming a better leader, handling difficult situations, and the future of Customer Success. We'll see you at Pulse 2022 in San Francisco!

Nick Mehta is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Under Nick's leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more. is the #1 rated Customer Success Platform that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

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How we test accuracy and performance

Our AI predicts customer behavior with greater than 90% accuracy. How do we know? We test and measure the performance of our models regularly, in a variety of ways. Model training test accuracy - 94


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