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Take the 2022 Customer Success Leadership Survey



We want to hear from you!


Join the 600+ Customer Success leaders from companies of all sizes, geographies, and industries who have contributed their perspectives to move the industry forward.


This survey is brought to you by ChurnZero and ESG, and sponsored by Higher Logic and Involve.ai. In its third year, this study explores the top initiatives, issues, performance metrics, and influence of today’s Customer Success organizations.


By completing this survey, you'll find out where you stand relative to your peers while bringing greater awareness, understanding, and support to our growing community.




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How we test accuracy and performance

Our AI predicts customer behavior with greater than 90% accuracy. How do we know? We test and measure the performance of our models regularly, in a variety of ways. Model training test accuracy - 94

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