Tracking key performance indicators (KPI's) is essential for understanding the success of your customer success efforts. Here are a few KPI's that every business should be tracking:
Customer retention rate: Tracking the percentage of customers who continue to use your product or service over time can give you a sense of the effectiveness of your customer success efforts.
Customer lifetime value (CLV): CLV measures the total value a customer is expected to bring to your business over the course of their relationship. Tracking CLV can help you understand the impact of your customer success efforts on customer value.
Customer satisfaction: Gathering customer feedback through surveys or other means can help you understand how satisfied your customers are with your product or service.
Net promoter score (NPS): NPS measures how likely customers are to recommend your product or service to others. Tracking NPS can help you understand the impact of your customer success efforts on customer loyalty.
Usage rate: Tracking the usage rate of your product or service can help you understand how effectively customers are using it and identify areas for improvement.
By tracking these KPI's, businesses can get a better understanding of the effectiveness of their customer success efforts and identify areas for improvement. Visit us today at involve.ai to help you track and improve your top KPI’s!