top of page

Unwavering Fortitude: Facing Fears and Finding Product Market Fit: Growth Stories Podcast

Updated: Aug 30, 2022

We loved having Hardika Narula on the Growth Stories podcast this episode! Hardika is the Director of Product at, one of the industry's best ai-powered customer success platforms, and one of the few who have been with us since the start!

Being an avid learner, Haridka went back to school for her MBA, and took every class she could in order to find out exactly what she loved doing. Her desire to learn and her drive for growth is part of what makes her the epitome of's company values. Not only does she care about learning, Hardika cares about finding deep product fit and is always putting herself in other's shoes to get there. "It's about understanding what's missing and making the complex simple. If they have a problem, you're just trying to solve that problem for them, just like a friend."

Hardika also shares how she's applied what she learned through her MBA program to her experience working at a growth stage startup, and how it can also be very different. The advice Hardika gives is for everyone to get out of their comfort zones, always face your fears, and tell your story!

This episode will inspire you to find something big that you can be a part of, and have the confidence to help change the world!

Hardika Narula is the Director of Product at and was recently voted as one of United States’ top 100 Directors in the Artificial Intelligence space. Prior to, Hardika was a Technology Consultant with Accenture where she managed their largest telecommunication client. Hardika has done her MBA from the University of Illinois and graduated as a Dean’s fellow in 2017. She is a mentor to graduates entering the product space, an avid hiker, a mixologist, and hopes to someday have her very own winery in Napa valley. is an early warning system, like a credit score for revenue retention, that gives teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.


Recent Posts

See All

How we test accuracy and performance

Our AI predicts customer behavior with greater than 90% accuracy. How do we know? We test and measure the performance of our models regularly, in a variety of ways. Model training test accuracy - 94

bottom of page