SERVICES PRIVACY NOTICE

involve.ai, Inc. (the “Company”),

2708 Wilshire Blvd, #321, Santa Monica, CA 90403

Last Updated: August, 8th, 2022

 

Policy Scope

This Privacy Notice covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Policy applies to the personal information we collect and use for our own purposes (i.e., as a “data controller”). 

 

IMPORTANT NOTICE TO USERS AND CUSTOMER CONTACTS

Our Services are intended for use by our Customers. As a result, for much of the personal information we receive and process about our Customer, their Users and Customer Contacts, we act as a processor on behalf of our Customers. This Notice does not apply to any personal information that we process as a processor on behalf of our Customers. Involve.ai, inc. is not responsible for the privacy or security practices of our Customers, which may differ from those set forth in this Notice. Please see the Section headed “Information we process on behalf of our Customers”

Information We Collect

The personal information that we may collect about you falls into two broad categories:

Personal Information You Provide

You may provide personal information to us through the Services – for example, when you sign up for and use the Services, consult with our customer success or support teams, or send us an email.

 

We ask Users to provide information such as name, email, telephone number, job title, organization name, address, profile picture.

Information We Collect Automatically

When you use the Services, we automatically collect certain information about your device and use of the Services. We may use cookies and other tracking technologies to collect some of this information.

 

The information we automatically collect through the Services includes:

Device specific information, such as your IP address, device attributes (for example: hardware model, operating system, web browser version, as well as unique device identifiers and characteristics), connection information (for example, name of your mobile operator or Internet Service Provider, browser type, language and time zone, and mobile phone number); and device locations (for example, internet protocol (IP) addresses and Wi-Fi information).

 

Product usage data, which may include the dates and times you access the Services, page views, which activities and features are used of our Services, crash logs, customer storage configuration settings, and technical data relating to devices accessing and using the Services and the performance of the Services in doing so.

 

Information we process on behalf of our Customers: When Customers upload, input or generate personal information in the Services about their Customer Contacts or Users, we will act as a processor and process such personal information on our Customer’s behalf and our privacy practices will be governed by the contract we have in place with our Customers. This Notice will not apply to such personal information.

 

In accordance with our Terms of Service, we will only process such personal information for the purposes of providing the Services and in accordance with our Customer’s instructions. Please check with the Customer about the policies it has in place. We are not responsible for the privacy or security practices of our Customers, which may differ from those set forth in this Notice.

 

How We Use Information

We use the information collected about you for a variety of reasons, including for the following purposes, as applicable:

 

  • Creating and managing your account or other user profiles

  • To provide, support, personalize, maintain and enhance the Services.

  • To comply with and enforce applicable legal requirements, agreements and policies.

  • To prevent, detect, identify, investigate, respond and protect against potential or actual claims, liabilities, prohibited behavior, and criminal activity.

  • To communicate with you about updates to the Service.

  • Improving the Services, including testing, research, internal analytics and product development.

  • To perform other activities consistent with this Notice.


 

How We Share Your Information

We will not share your personal information except in limited circumstances, including:
 

  • to our third party service providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Services), or who otherwise process personal information for purposes that are described in this Notice or notified to you when we collect your personal information.
     

  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
     

  • to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Notice.
     

  • to any other person with your consent to the disclosure.
     

 

Cookies and Other Tracking Technologies

We use cookies and similar tracking technology (collectively “Cookies“) to collect and use personal information about you. For further information about the types of Cookies we use, why, and how you can control Cookies.
 

How We Keep Your Information Secure

involve.ai, inc. takes steps to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data.

 

For more information about our security practices, please see here.

International Data Transfers

Please be aware that your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.

 

Specifically, our servers are located in the United States, and our third party service providers and partners operate in the United States.

 

We have implemented appropriate safeguards with our third party service providers and partners and further details can be provided upon request.


 

Legal Basis for Processing (EEA users only)

If you are resident in or a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will generally only collect personal information from you (i) where the processing is in our legitimate interests and those interests are not overridden by your rights; (ii) where processing is necessary to fulfill our contractual obligations with the company you are representing; or (iii) where we have your explicit consent to do so.

Data Retention

Involve.ai, inc. will retain personal information for as long as required to provide the Services and as necessary to comply with our legal obligations, resolve disputes and enforce our terms and conditions, other applicable terms of service and our policies.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

Please contact us at privacy@involve.ai if you have any questions about the information we collect and/or how we use the information we collect.

 

Your Data Protection Rights

You have the following data protection rights to your personal information:

 

  • Right to access: a right to obtain confirmation and information about the processing of your personal information.

 

  • Right to rectification: a right to have your personal information corrected.

 

  • Right to erasure: a right to have your personal information erased. This right is limited to data that, by law, requires your consent to be processed, if you withdraw that consent and oppose the processing.

 

  • Right to object: a right to object against our processing if the legal ground for the processing is based on a balancing of interests or if it is used for direct marketing.

 

  • Right to restrict data processing: a right to demand that the processing of personal information is restricted, e.g. if you oppose the correctness of the data.

 

  • Right to data portability: a right to request that personal information be sent from one data controller to another. This right is restricted to data which you have submitted to us.

 

If you want to exercise any of those rights, please submit your request here

Children

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not collect any information from anyone under 13 years of age. The Services and its content are directed to people who are at least 18 years of age or older. We do not collect any information from anyone under 18 years of age. If you are under the age of 18, you may not use this Website unless you have the consent of, and are supervised by, a parent or guardian.

 

If you believe that a child under 18 years old may have provided Personal Data to us, please contact us at privacy@involve.ai.

Changes to this Notice

We may revise this Notice from time to time in response to changing legal, technical or business developments. The most current version of this Notice will govern your use of your personal information. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

 

We will obtain your consent to any material Notice changes if and where this is required by applicable data protection laws. You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice.

 

Contact Information

If you have any questions or comments about this Privacy Notice, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please contact us at:

 

 

You can also contact our Data Protection Officer at: privacy@involve.ai

EU representative:

 

VeraSafe has been appointed as involve.ai's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the European Economic Area, VeraSafe can be contacted in addition to privacy@involve.ai, only on matters related to the processing of personal data. To make such an inquiry, please

 

contact VeraSafe using this contact form or via telephone at: +420 228 881 031.

 

Alternatively, VeraSafe can be contacted at:

VeraSafe Ireland Ltd.

Unit 3D North Point House

North Point Business Park

New Mallow Road

Cork T23AT2P

Ireland

Make a Data Subject Access Request