Former SAP, LinkedIn Exec Mary Poppen Joins The involve Family: Read Her Story
Our AI Model is Officially Patented: Read our story
Transform Your Data Into Actionable Customer Intelligence
The only true Customer Intelligence Platform on the market that provides predictive insights & automation to take the guesswork out of retaining & growing your SaaS customer base.
HOW INVOLVE.AI WORKS
We help you capture and analyze customer interactions to alert you of churn risks and expansion opportunities.
BECOME TRULY CUSTOMER-CENTRIC
Unify & clean data
from 176 Sources
The platform automatically and deeply integrates with 176 of the most common customer data sources to ensure that all of your data is analyzed, delivering totally personalized customer insights.
Actionable customer health scores in just days
Harness the true power of Artificial Intelligence using our patented 90% accurate 9Factor™ model to analyze your qualitative AND quantitative customer data.
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Prioritize your customer engagement every day
Accesses intuitive, dynamically updated customer health scores to know exactly where to focus daily efforts. And actionable insights show teams how to prevent churn, pinpoint expansion, and drive NRR growth.
The involve.ai platform has been AICPA SOC2 certified by meeting the most stringent compliance standards possible, ensuring that your data is always completely safe.
Your data is 100% safe
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AI-driven actionable insights to ensure every customer’s success
Instantly recognize customer trends, expose potential problems, uncover revenue opportunities, and send data-backed success recommendations to your frontline Customer Success Managers.
Automated workflows show you exactly how
to be successful
SmartFlows automate next best actions by combining industry best practices and benchmarking with powerful Artificial Intelligence to help get at-risk customers back on track.
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Results-based reporting to get you a seat at the boardroom table
The platform continuously optimizes customer-specific and ROI reports that give you the data firepower you need to impact the entire business, while keeping operations, leadership, and managers aligned.
Stay on top of your game with an action board tailored just for you
Enjoy intelligent insights geared towards renewal and upsell best practices; so you focus on your customer interactions to create phenomenal customer experiences.
Your customer data is sacred, that’s why security is our #1 priority
Totally Secure
The involve.ai platform is built on a completely secure architecture and hosted only in the United States.
Protected
Your data is protected using key management services with strong audit logs.
Fully Encrypted
By default, all data is encrypted at rest and in transit for all our customers.
Access
Only authorized people have access to involve.ai data using features like Single Sign-On.
100% Private
No customer data is ever commingled, with unique instances for every client.
Tokenized
All sensitive data is encrypted and tokenized before running any machine learning on it.
ONBOARDING IN JUST DAYS + SIMPLE TRAINING & SUPPORT
78
NPS
+36pts
Over Industry Average
97%+
CSAT
Most teams are up and running after just one session
ENTERPRISE READY
Single Sign On
Scalability & Uptime
A standardized, centralized login infrastructure to manage access and ensure security.
99.5%+ uptime to-date with dynamically scaling servers so you can count on your dashboard being available whenever you need it.
Access Controls
Fully Audited
Admins easily ensure that customer data insights are limited to only the users with a need.
Detailed audit trails for every activity ensure your data is being accessed according to company policy.