Involve.ai | Blog

Transforming the customer journey map with Customer Intelligence

What is journey mapping? Journey mapping has become a central practice to Customer Success and Customer Experience professionals for the...

Smartflows - Automation for proactive teams

Automation to support team success Last week, involve.ai rolled out a beta version of its new automation feature, Smartflows! This...

How customer health scores can help every function succeed

Involve.ai customer BentoBox has gotten creative with their AI-driven health scores. As Lauren Byrd, Director of Customer Success for...

3 ways to address messy and missing data

It's common to deal with messy or scarce data Data shame - the instinct to avoid disorganized or sparsely populated data sources - often...

How to create customer advocates: the 5 P's

A framework for Customer Intelligence involve.ai’s CCO, Mary Poppen, recently shared to our Customer Intelligence Community about a...

Developing data-driven customer teams

Why data-driven customer teams matter Organizational leaders who live and breathe metrics and revenue impacts jump at the chance to be...

5 Reasons to Unify Customer Data

Data integration can transform your business Everything organizations do to retain and expand customer revenue, from tracking health to...

Creating accurate, data-driven customer segments

Why customer segmentation? We’ve all been there: Trying to separate our customers into groups that will help us balance our teams’ time...