"Always be focused on building trust with customers and delivering value. If you are successful with the value [aspect], you'll have a long and deep relationship with them." - Ziv Peled.
Ziv started his career working for telecommunication vendors, serving the biggest telecom operators globally until he joined AppsFlyer as a senior Customer Success Manager back in 2013. Soon after, he advanced to lead the team, and Ziv has been working in his current position as Chief Customer Officer since 2016. He was recently named one of the top 25 customer success influencers on LinkedIn.
In this episode, Ziv reminds us of the importance of mentorship in your Customer Success journey, hiring the right CS Ops, and having the right tools.