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CI Round Table: Strengthen Your Business For An Economic Downturn

We recently had Mary Poppen, Chief Strategy & Customer Officer, and Shashi Bellamkonda, VP of Marketing, sharing ways in which you can strengthen your business for an economic downturn on our latest Customer Intelligence Round Table.

These leaders discussed two important questions on everyone's mind with the recession looming:

  1. How are companies preparing for a potential downturn in the economy?

  2. How are companies using their customer success teams to win?

Join us for more Customer Intelligence Round Tables like these, and let us know what questions you'd like answered in upcoming discussions!


About Our Speakers

Mary Poppen is the Chief Strategy and Customer Officer at She is responsible for driving the Customer Intelligence category in the market. Mary is building a world-class delivery team focused on helping companies leverage the power of Artificial Intelligence (AI) to become customer-centric.

Shashi Bellamkonda is the VP of Marketing at He is known by many as the “social media swami”, and is a marketing leader who has worked with many entrepreneurs and local businesses and taught Digital Marketing Strategy and Marketing Analytics at Georgetown University as an adjunct professor. Shashi has been called the most customer-obsessed marketing leader and continues to educate himself on technology.


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How we test accuracy and performance

Our AI predicts customer behavior with greater than 90% accuracy. How do we know? We test and measure the performance of our models regularly, in a variety of ways. Model training test accuracy - 94


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